The shipper is responsible for all packing and that every piece is sealed and without damages. It is the airline who decide if your cargo is adequately packed and ready for transport. The items will be send the way you deliver i.e. no extra sealing will be done or labeling of name address or extra labels of fragile nature etc. As all cargo will be X-rayed and security checked we ask you to study carefully the rules and regulations stated in our transport form.

All pieces has to be marked with name, address, phone nbr etc before pick up/delivered to Travel Cargo.

We are not doing any packing or supplying packing material, this can be bought at local hard ware stores, moving companies or storage facilities companies. Moving boxes can be found at Ikea, Bauhaus, Coop etc.

If you need professional packing assistance please call us and we will recommend you to a reliable partner.

Restriction of wooden products and packing material is common to several countries, among others the USA and New Zealand.

Before pick up our transport form has to be completed and returned to us. This is the information about shipper and consignee which will be written in the Air Waybill. Here you will also find a brief summary of the rules that’s applies. To many destinations you have to fill in an inventory list in English and to many destinations in Central- and South America in Spanish. Inventory list is required for USA, New Zeeland, Australia, South Africa, China, Thailand, Sri Lanka, India, Indonesia, Nepal, and Laos among others. To several destinations also Passport no. must be stated in the Air Waybill. It is often of importance that the owner also is the consignee this to avoid extra duty costs.

The documents will be sent to you by e-mail, fax or via the postal service, after you have completed same this to be returned. If you drop off your items at our Arlanda office the documents can of course be filled in here. If you have ordered pick-up service the documents can not be handed over to driver. All documents must be sent directly to us.

For some shipments a Pro-forma invoice is needed. The invoice must state consignee, goods specification and value. This to be completed in advance by shipper. This is applicable for sample consignments, exhibition material and things to be purchased by the consignee.

Your shipment must be paid in advance!

When you drop off goods at our office you can pay cash, by bankcard or credit card (we do not accept American Express or Diners). If you have delivered goods to our other drop off points or used our pick up service you have to settle payment to our bank account at Swedbank. When the amount will be shown at our bank account we will provide you with a receipt, Air Way Bill number and booking details.

We will issue an Air Waybill which is the airline document for your shipment. Besides information about shipper, consignee, booking information, number of pieces, weight and volume this is your mutual agreement with the airline concerned. This will follow the shipment to the final destination and an inventory list will be attached when applicable.

The consignee is responsible to collect his/her shipment at the warehouse, in most cases (various from country to country) a shipment can be stored 2-3 days free

of charge after arrival. After this a storage fee will be charged and have to be paid by the consignee. Local costs for terminal handling, taxes and customs clearance will occur and this must always be paid by the consignee.

The cargo terminal or airline representative will in most cases contact the consignee and advice that the cargo is ready for clearance through customs.

Note, the shipper is responsible to obtain information about rules and regulation for import into the destination country.